Delete your account and data


This page explains how to delete your BulkRadar account and the personal data associated with it. It applies to accounts in the BulkRadar mobile apps (iOS and Android) and the BulkRadar web application, operated by Bulkradar UG (haftungsbeschränkt). Deletion is free of charge, and you do not need a subscription or a payment.

Option 1: Delete your account in the app (recommended)
  1. Open the BulkRadar app and sign in.
  2. Open Settings.
  3. Tap “Delete account”.
  4. Read the confirmation and tap “Delete permanently”.

The deletion is done immediately and you are signed out. You cannot undo it. If you sign in again later, you get a new, empty account.

Option 2: Request deletion by email

If you cannot open the app, send an email to info@bulkradar.com with the subject line “Account deletion request”. Please send it from the email address linked to your BulkRadar account (the Google or Apple account you used to sign in) so that we can verify your identity. We will confirm receipt and complete the deletion within 30 days.

Accounts of station operators (owner portal) cannot be deleted in the app, because stations are linked to them. Please use the email path for these accounts.

What data is deleted
  • Your name and email address
  • Your account identifier (the Google / Apple sign-in ID) and all login sessions
  • Your ratings, including the text you wrote
  • Trips recorded by the app (route data)
  • App and device information stored with your profile
  • On your device: the login, the saved booking details (names, vehicles)
What data is kept without your name

Some records belong to the stations or to our statistics. We keep them, but we remove your name, your contact data and the link to your account. After that, they do not identify you:

  • Bookings and inquiries that you sent to a station (the station keeps its order record)
  • Waiting times that you reported (the value only)
  • Problem reports about a station, and usage statistics
Sign in with Apple

If you used Sign in with Apple, you can also remove BulkRadar from your Apple ID: on your iPhone, open Settings → [your name] → Sign-In & Security → Sign in with Apple, select BulkRadar and stop using it.

What data may be retained

Where we are required by law to keep certain records — for example accounting and invoicing documents under German commercial and tax law (§ 257 HGB, § 147 AO) — we retain only that data for the statutory retention period (up to 10 years) and delete it once that period ends. Such data is blocked from any further use in the meantime.

Questions

For any questions about deleting your account or about how we handle your data, contact us at info@bulkradar.com. You can also read our Privacy Policy for full details on how your data is processed.